Pawsitively Divine Terms and Conditions

When your dog is with us, their health and welfare is our main concern at all stages of the grooming process.

Should we believe your dog is experiencing any fear or stress at any time, we may require extra time to overcome this problem.

During grooming, it is possible pre-existing conditions are noticed, which you will be informed of, in order you can seek veterinary advice.

Extremely rarely accidents can happen whilst grooming, or medical issues can arise. In the rare occasion that an accident may happen we will look after and treat the dog as we feel is required. After that we take no liability unless we deem the groomer is at fault by neglecting or causing unnecessary harm to the dog

In the unlikely event of this happening you authorise us to seek emergency veterinary treatment.

At Pawsitively Divine we operate strictly by appointment.

The quoted price includes salon exclusivity.

This helps ensure a calm, low risk environment.

The only time more than one dog is allowed in the grooming area is when they are from the same household.

If you have two dogs, only one of whom is groomed, and they are not used to been apart, the second can remain at our discretion.

Time Keeping

Our appointment slots are timed to each individual dog, with a period to try and prevent any overlap.

This ensures we are not rushing to complete your dog.

The appointment time given, is the time we expect to admit you to the salon. If you are early for your appointment, we may not be able to grant you immediate access.

Likewise, if you are late, we may have to refuse to groom on welfare grounds.

This will incur a fee. Customers who are 30 minutes or more late, will be deemed to be a ‘no show’ and charged the full appointment fee.

If you leave your dog with us, and are late collecting, this will also incur a fee, as it will impact on the next customer.

We ask that everyone shows the same courtesy afforded to you to others.

Pricing

All quoted prices assume:

The dogs coat is well maintained free from knots, matts, and tangles.

The dog is well behaved, shows no aggression and groomed at our recommended periods.

The dog is not overweight or oversized for the breed.

Whilst we are happy to work with nervous/ timid dogs, these may incur extra charges due to the extra time and handling skills required.

Charges will be incurred for matted coats, those that are poorly maintained, or dogs with fleas.

All charges are payable before you leave Pawsitively Divine with your pet.

Payment can be made by card, cash or BACS (payment prior to appointment).

Cancellations and No Shows.

We appreciate that sometimes you may need to rearrange your dog’s appointment. if this is done with more than 48 hours’ notice there will be no charge.

Any failure to show or cancellation with less than 24 hours’ notice (except in extreme circumstances) will result in the full fee been payable, and no further appointments been booked until the account is settled.

Cancellations between 24-48 hrs will be charged at half the appointment fee.

Neglected / Matted coats.

We practice Humanity Before Vanity.

Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 (Sec 5. – Animals are to be protected from pain, injury and suffering).

This incurs extra charges due to time and extra wear and tear on equipment. 

In instances where the above is necessary, it can lead to skin irritation and other conditions.

On some breeds the coat may not grow back in the same manner.

Our staff will not be liable for any effects which may arise from this.

Aggressive and Poorly Socialised Dogs

We reserve the right to refuse to groomany dog if we believe it may cause injury to itself or any members of staff at our Salon.

If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately, and the full fee incurred.

We must be informed prior to grooming of any previous history of biting or aggression.

Your attention is drawn to the dangerous dog’s act which holds owners liable for bites and Injuries.

Please ensure your dog has toileted before attending their appointment to avoid any accidents.

Any dog that toilets inside the salon will incur an extra fee for its human.

Grooming Feedback

After each session we will inform you of any problems we have encountered, or any concerns we have re your dog.

This is the time to inform us of any concerns you have in relation to the groom.

Most of our business is repeat custom, and we wish to maintain our standards and reputation.

We often take pictures to show examples of before and after work and to use for training and information.

Customer details

Your details are held in confidence by us, as a reference to the safe grooming of your dog.

None of your information is shared with third parties.